Privacy Policy – The ElectroExpert

This Privacy Policy describes how The ElectroExpert ("the Website", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from the Website.

Contact

If, after reviewing this policy, you have any further questions, require more information about our privacy practices, or wish to make a inquiry or request, please contact us by email at:

Email: service@theelectroexpert.com

Collection of Personal Information

When you visit the Website, we collect certain information about your device, your interaction with the Website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

1. Device Information

Purpose of collection: To load the Website accurately for you, perform analytics on site usage, and optimize functionality and user experience.

Source: Collected automatically when you visit our Website via cookies, log files, web beacons, tags, or pixels.

Sharing: Shared with our primary e-commerce platform partner, Shopify.

Personal information collected: Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interaction metrics on the Website.

2. Order Information

Purpose of collection: To provide products or services to you, process payment transactions, arrange for shipping and fulfillment, send order confirmations, communicate with you, and screen orders for potential risk or fraud.

Source: Collected directly from you during checkout.

Sharing: Shared with Shopify, payment processors, and shipping/fulfillment partners.

Personal information collected: Name, billing address, shipping address, payment information (including credit card details), email address, and phone number.

3. Customer Support Information

Purpose of collection: To provide customer service, answer inquiries, and resolve order issues.

Source: Information provided directly by you when contacting support.

Sharing: Shared with technical service providers and support management tools when necessary.

Sharing of Personal Information

We share your personal information with service providers to help us operate our business, fulfill our contracts with you, and deliver products. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

We may also share your information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.

Behavioral Advertising

We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

We use services such as Google Analytics and Meta (Facebook/Instagram) to help us understand how our customers use the Website and to serve relevant ads across external platforms.

You can opt out of targeted advertising directly through platform settings:

Google: Google Ad Settings

Facebook: Facebook Ad Settings

Digital Advertising Alliance Opt-Out Portal: http://optout.aboutads.info/

Cookies

We use cookies to improve your browsing experience, analyze traffic, and personalize content and advertising.

Cookies Necessary for the Website to Function

Name	Function	Duration
_ab	Used in connection with access to admin	2 years
_secure_session_id	Used in connection with navigation	24 hours
_shopify_country	Used in connection with checkout	Session
_shopify_m	Manages customer privacy settings	1 year
_shopify_tm	Manages customer privacy settings	30 minutes
_shopify_tw	Manages customer privacy settings	2 weeks
_storefront_u	Updates customer account information	1 minute
_tracking_consent	Stores user consent preferences	1 year
c	Used in connection with checkout	1 year
cart	Used in connection with shopping cart	2 weeks
cart_currency	Used in connection with shopping cart	2 weeks
cart_sig	Used in connection with checkout	2 weeks
cart_ts	Used in connection with checkout	2 weeks
cart_ver	Used in connection with shopping cart	2 weeks
checkout	Used in connection with checkout	4 weeks
checkout_token	Used in connection with checkout	1 year

Reporting and Analytics Cookies

Name	Function	Duration
_landing_page	Tracks landing pages	2 weeks
_orig_referrer	Tracks original referrer	2 weeks
_s	Shopify analytics	30 minutes
_shopify_d	Shopify analytics	Session
_shopify_s	Shopify analytics	30 minutes
_shopify_y	Shopify analytics	1 year
_y	Shopify analytics	1 year

How Long Cookies Remain

Session cookies remain active until you stop browsing. Persistent cookies remain until they expire or are deleted (usually between 30 minutes and 2 years).

You can control and manage cookies through your browser settings. Please note that blocking or deleting cookies may negatively impact your user experience and certain parts of our Website may no longer be fully accessible.

Do Not Track & Global Privacy Control

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" (DNT) signals, we do not alter our data collection and usage practices when we detect such a signal from your browser, except where required by state privacy laws.

Your Rights (US Residents)

If you are a resident of the United States (including California, Virginia, Colorado, Connecticut, Utah, and other applicable state jurisdictions), you have specific privacy rights regarding your Personal Information:

Right to Know / Access: You have the right to request access to the personal information we hold about you, including the categories of information collected and disclosed.

Right to Delete: You have the right to request that we delete personal information collected from you, subject to certain legal exceptions.

Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale or Sharing: We do not sell your personal information in exchange for money. However, using analytics and advertising cookies may be considered "sharing" or "targeted advertising" under certain US state laws. You have the right to opt out of targeted advertising by managing your cookie preferences.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us by emailing service@theelectroexpert.com.

Children's Privacy

The Website is not intended for individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to request deletion.

Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Continued use of our Website following any updates constitutes acceptance of the modified policy.